We strive to ensure you are completely satisfied with your purchase. If, for any reason, you are not happy with your skincare products, we are here to help.
Eligibility for Returns
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Timeframe: Returns must be initiated within 15 days of the purchase date.
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Condition: Products must be returned in their original packaging.
Return Process
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Contact us: Before returning a product, please contact our customer service team at support@drnaanabeauty.com to initiate the return process. Provide your order number and the reason for the return.
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Return authorization: Once your return request is approved, you will receive a Return Label and detailed instructions on how to return the product.
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Shipping: Pack the product securely in its original packaging. Ship the package to the address provided by our customer service team. We recommend using a trackable shipping method, as we are not responsible for lost or damaged packages.
Refunds
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Inspection: Once we receive your return, our team will inspect the product to ensure it meets the return eligibility criteria.
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Processing: If the return is approved, a refund will be processed to your original method of payment. Please allow 5-7 business days for the refund to be reflected in your account, depending on your bank or payment provider.
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Shipping costs: Customer is responsible for shipping costs.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us within 7 days of delivery at support@drnaanabeauty.com. Provide your order number and a description of the issue, along with photos if possible. We will arrange for a replacement or a full refund, including any shipping charges
Questions
If you have any questions about our return policy, please contact our customer service team at support@drnaanabeauty.com. We are here to assist you and ensure your experience with Dr. Naana Beauty is a positive one.
